At Vorcne, we are committed to delivering high-quality phone and AirPods cases along with excellent customer service. We strive to ensure every order reaches you quickly, safely, and with full transparency.
Order Processing Time
Orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays). Once your order is shipped, you will receive an email notification containing your tracking details.
Shipping Methods, Costs, and Delivery Times
We currently ship only to the countries and regions listed below.
| Region | Countries | Shipping Cost | Estimated Shipping Time |
|---|---|---|---|
| North America | United States, Canada, Mexico | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
| Europe | UK, France, Germany, Spain, and other European countries | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
| Middle East | UAE, Saudi Arabia, and other Middle Eastern countries | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
| Oceania | Australia, New Zealand | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
| Central America | Guatemala, Honduras, El Salvador, Panama, Costa Rica | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, and other South American regions | Free for orders over $59.99; $12.99 under $59.99 | 7–15 business days |
If your country is not listed above, we currently do not offer shipping to that destination.
Shipping Carriers
We work with trusted logistics providers such as USPS, UPS, FedEx, DHL, and regional carriers to ensure reliable delivery worldwide.
Business Days
Business days are Monday through Friday, excluding weekends and public holidays.
Possible Shipping Delays
Delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, or other unforeseen circumstances. We appreciate your understanding and patience if your delivery takes slightly longer.
Tracking Your Order
Once your order is shipped, you will receive a tracking number by email. You can track your order directly on our website in the “Track My Order” section.
Order Cancellations
You may cancel or modify your order within 24 hours of placing it at no charge. If your order is not processed within 3 business days, it will be automatically canceled and refunded.
Customs, Duties, and Taxes
All prices are listed in USD. International customers are responsible for any customs duties, import taxes, or local delivery fees that may apply in their country.
Countries and Regions We Do Not Ship To
Due to international regulations and sanctions, we do not ship to the following locations:
- North Korea
- Iran
- Syria
- Crimea Region
- Sudan
Return & Refund Policy
If you are not satisfied with your purchase, you may request a return or refund within 30 days of delivery. Items must be unused, undamaged, and in their original packaging.
Please contact our customer support team before sending any return. Once your return is received and inspected, a refund will be issued to your original payment method within 7 business days.
Return Shipping Costs
- If the return is due to a product defect, damage, or our error, we will cover the return shipping cost.
- If the return is for other personal reasons (such as change of mind or wrong size/model ordered), the customer is responsible for the return shipping cost.
Contact Us
Store Name: Vorcne
Hours: Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed
Address: 1703 Tether Wood Ct, Chesapeake, VA 23321-1435
Phone: +1 703-994-8764
Email: help@vorcne.com
If you have any questions or need assistance with your order, our customer service team is always ready to help.