What products does Vorcne sell?
We specialize in cute phone cases, iPhone cases, and AirPods cases that combine style with reliable protection for your everyday devices.
Are your cases protective?
Yes, our phone and AirPods cases protect against scratches, daily wear, and minor drops.
How long will it take to process my order?
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Once shipped, you will receive a tracking number by email.
What are your shipping costs?
We offer free shipping for orders over $59.99. For orders under $59.99, a flat shipping fee of $12.99 will be applied.
How long does shipping take?
Delivery usually takes 7–15 business days, depending on your location and customs clearance.
Do you ship internationally?
Yes, we ship worldwide except for regions restricted by international regulations and sanctions.
What is your return policy?
We accept returns and exchanges within 30 days of delivery, provided items are unused, unwashed, and in original condition with tags and packaging. Customized or final sale items are not eligible for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or damaged. In such cases, Vorcne will cover the return shipping.
How do I start a return or exchange?
Please contact us at help@vorcne.com with your order number, proof of purchase, and photos or videos if the item is defective. Our team will guide you through the process.
How can I contact customer service?
You can reach us by email at help@vorcne.com or by phone at +1 703-994-8764 during business hours (Monday–Friday, 9 AM–5 PM).