At Vorcne, we want you to be completely satisfied with your purchase. This return and refund policy applies to all purchases made through our official website, www.vorcne.com.
If you are not satisfied, you may request a return or exchange within 30 days of receiving your order.
Eligibility for Return or Exchange
To be eligible for a return or exchange, items must meet the following conditions:
- Returned within 30 days of delivery.
- Items must be unused, unwashed, and in original condition, with original tags and packaging.
- Items must be returned in a single package.
- Returns should be shipped using the same service as the original delivery.
- Only items shipped within the same country as the original delivery address are eligible for return.
- Customized, personalized, or final sale items are not eligible for return or exchange.
- Naturally defective or damaged items are always eligible for return or replacement.
We reserve the right to refuse any return or exchange that does not meet these conditions.
Return Shipping
Return shipping and any applicable import fees are the responsibility of the customer, unless the item is defective or damaged. We do not offer free return shipping unless otherwise stated. In the case of a defective product, we will cover the return shipping costs.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us at help@vorcne.com and provide the following information:
- Your order number
- Proof of purchase
- Photo or video of the product (if defective or damaged)
Then:
- Pack the item(s) securely in the original packaging with the receipt included.
- Ship the item to the following return address:
Return Address:
Vorcne
1703 Tether Wood Ct
Chesapeake, VA 23321-1435
United States
Refunds
Once your return is received and approved, your refund will be processed within 7 business days. Refunds are issued to the original payment method. Original shipping charges are non-refundable, unless the item is defective or we made an error.
Please note that your bank or payment provider may take additional time to post the refund to your account.
Order Cancellations
Orders may be canceled or modified within 24 hours of being placed. If your order has already been processed or shipped, it cannot be canceled.
Contact Us
Store Name: Vorcne
Hours: Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed
Phone: +1 703-994-8764
Email: help@vorcne.com
If you have any questions or need assistance with your return, our customer service team is here to help.